Some good news

My 360 is still broken, but I discovered something else. Remember how I ranted about not being able to remove payment methods from Xbox Live a while back? It turns out Microsoft added that functionality to their Xbox website. I was astounded. I was also able to cancel my Live subscription fairly easily after providing the customer service rep with my DNA, and birth certificate.

I was also able to make a customer service rep understand I need to re-register my 360 before I can initiate the repair process. Of course this was through email, and he couldn't help me. I still have to call the tech support line back, which I'm dreading since I already tried that once, and was unhelpfully told to get a hotmail account.

Outsourcing customer service doesn't strike me as the most logical thing in the world. Sure it saves money, and I can't blame some guy in India, or wherever for not speaking English as a first language, but the entire process is based on communication, and it has been put in the hands of people who at best have very heavy accents. Par for the course for giant corporations though. Only small businesses need to have great customer service. Companies like Microsoft can kick you in the nuts over, and over, and still make money.

Of course if I sold all of my 360 games right now I would have enough money to buy a PS3. There is some appeal in crossing over to the dark side, and giving MS the finger, but it isn't like they will notice. Also I don't really want a PS3, seeing as all my friends are on Xbox Live, and I despise the Metal Gear Solid games.